Effective date: 28th July 2026

At Michinoku Farm SG, operated by DAFU.KO [UEN 53509334M] , we want you and your pet to feel confident in every order. Because our products are consumable pet treats, our return policy is structured around food safety as well as customer satisfaction.

1.1 Non-Returnable Items For hygiene and safety reasons, opened or partially consumed treats cannot be returned or exchanged, unless the product is defective, damaged, or incorrect on arrival.

1.2 Eligible Returns You may request a return or exchange within [5] days of delivery if:

• The item arrived damaged or defective
• You received the wrong product or variant
• The item was faulty due to a manufacturing or handling issue

Unopened, unused items in original packaging may be returned within [5] days for a store credit

1.3 How to Request a Return Contact us at hello@michinokufarmsg.com within [5] days of delivery with your order number and photos of the item/issue. We will confirm eligibility and provide next steps.

1.4 Refunds Approved refunds are processed to your original payment method within [7] business days of us receiving/inspecting the returned item. Shipping fees are non-refundable unless the return is due to our error.

1.5 Order Cancellations Orders can be cancelled or amended within 3 hours of placement, before fulfillment begins. Contact hello@michinokufarmsg.com as soon as possible.

1.6 Contact Questions about this policy: hello@michinokufarmsg.com